OK!! Back again!
Now it seems that amazon are now communicating properly… now that’s out of the way, to the response to the email:
Dear Mr Chitty
Thank you for contacting Amazon.
I can confirm that the email confirming return and refund of your item was sent on 6th October 2011.
Also, information regarding tracking and delivery of item sold on Amazon Marketplace are
not available to us so the status of the delivery on the website would be entirely for
the Marktplace seller to update.
We do apologise for your inconvenience in this case.
Did I solve your problem?
If yes, please click here:
http://www.amazon.co.uk/gp/help/survey?p=AHW70CTVE229N&k=hy
If no please click here
http://www.amazon.co.uk/gp/help/survey?p=AHW70CTVE229N&k=hn
To contact us about an unrelated issue, please visit the Help section of our
website: http://www.amazon.co.uk/help
Warmest regards,
Thomas
Amazon.co.uk
Your feedback is helping us build Earth’s Most Customer-Centric Company.
——-
Now from what I’ve drawn from that is that is that now, amazon are shifting blame on to the seller… saying that it is their responsibility to update the status. I’ve had another look (on my Amazon account… no email from Amazon has surfaced) and it does say it has been refunded. however, it still read delivered and I didn’t receive the e-mail.
Looks like I’ve hit a dead end… any suggestions? It seems like from this point, it was a poor communication error between Amazon and EES… this lead to certain things not being posted and me left in the lerch.
All in all, a very bad experience it seems. I don’t think I am going to trust them with my money again.
I do have another rant.. but I’m going to wait to see how a certain company reacts and how quickly they sort out my current problem with bad service… its a speical time fo year… people become crap at their jobs. oh well, lets see what happens next!
